Returns, Refunds & Warranty

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Battery warranty

LiFePO4 lithium batteries supplied with our vehicles carry a 5-year domestic replacement warranty. Warranty is for faults in materials and workmanship under normal use and does not cover damage from misuse, neglect, unauthorised modification or accidents.

Other products

Brand-supplied products such as trolleys, batteries, parts and accessories are covered by the manufacturer or importer warranty stated on the product listing, in addition to your consumer guarantees.

How to make a claim

• Contact us on 0480 811 308 or sales@thebuggyshoppty.com.au with your order number and a description of the problem.
• Include clear photos or video of the issue and, for delivery damage, the carrier paperwork.
• We will confirm the next step (repair, replacement or refund) in writing. Where a return is required we will arrange and pay for freight for faulty goods.

Change of mind

If you are considering cancelling or changing an order, contact us before the vehicle is dispatched. Any change-of-mind arrangement will be confirmed in writing on your order.